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IT-SLA Performance Management

OPMS - central management tool for performance monitoring IT4Business

OPMS – central management tool for monitoring of performance IT4Business:

For several years, our customer has been undergoing a comprehensive reorganization and repositioning. In this context, the internal IT organization is being repositioned by the programme IT4Business. In addition to a redesign of the IT landscape, the systematic outsourcing of services is in the focus. The internal organization is focused on future architecture, on managing the partner and on the communication with internal customers, hence on the customers departments of the various divisions. As a central management tool, OPMS consolidates all relevant indicators of IT operations and divides them into different categories

quality of service

process compliance

productivity

costs

This information is used to monitor SLAs with internal customers and to verify the partner companies as well as to control Six Sigma projects and initiatives. Information is made available to hundreds of users in different views and different analysis tools. Besides scorecard, dashboard and analytic tools, data can also be visualized on maps, e.g. to present information about the global operation in an intuitive way.

In 2012, our customer chose BusinessCode as a partner for the implementation and operation of the application, which since then has been provided in an ASP (application service provider) model. The system accompanies and supports the reorganization and Six Sigma process within the IT organization. The reporting system has been consolidated and re-installed using the application . The savings achieved through the application of the system are estimted to be around several million Euros.

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